BA chaos: why I’m flying the flag for the new arbitration scheme

It could help those passengers whose plans were wrecked by the airline’s recent meltdown, as one barrister has found outThe chaos BA descended into last weekend will come as little surprise to some people who regularly use the airline. My battles with it were described in these pages last July. Within a few weeks of that another failure by BA led me to make a compensation claim which the airline attempted to avoid. Judged by my experience, BA’s position seems to be that it will make