‘Astonishing and appalling’: British Gas battles customer anger over energy bill struggles

Complaints ratio for Britain’s biggest energy supplier is almost three times higher than its rival Octopus Energy“It has been both astonishing and appalling in equal measure,” says Jonathan Hattersley, 66, from Cambridgeshire. He is one of thousands of British Gas customers left frustrated by Britain’s biggest energy supplier.The gas and electricity supplier helped its parent company, Centrica, to a profit of £1bn for the first half of the year. But while the FTSE 1