Are NS&I’s security measures open to question?

It seemed impossible to get any prize money paid directly into my bank accountMight I suggest you take a look into the labyrinthine bureaucracy of National Savings & Investments and its security procedures. My experience arose from a request to pay any premium bond prizes directly into my bank account. Four attempts to do this were made over several months, all without success. These involved downloading a form from the web and posting the request, receiving a temporary password, and phoning