‘And the winner is...’ it’s the 2016 awards for worst customer service

Many firms have had the steam coming out of your ears this year. We highlight the prize failuresAnother year of SOS pleas to my consumer column, Your Problems, has drawn to a close, and it seems churlish not to acknowledge the companies who have worked so hard to earn a mention in it.Over the past 12 months I have discovered why you can’t book a flight if you’re Indonesian, and how a rail company can justify charging an extra £16.60 for the privilege of walking between two conn