Analogue switch-off: BT customers left for weeks without a landline

Amid growing opposition to the move to a digital service readers tell of being sent bills to fix problems the company causedBT customers who have been moved to the controversial Digital Voice system have described being left for weeks and even months without a working landline, and then been sent bills for fixing the problem.Despite a growing opposition to the change, from December 2025 all the old but reliable analogue telephone lines that many of us have grown up with are to be switched off. C