An online Ticketmaster gift voucher that can’t be used … online

I’ve been told I have to pay for tickets with my credit cardWe were given an online Ticketmaster voucher as a present. When we tried to use it we discovered we couldn’t. I spent an hour on the phone to an agent who told me that owing to an “issue” our voucher could not be used and we had to pay for theatre tickets using our credit card. It would then refund the cost to our card within 15 days. SC, Rugby, Warwickshire The reason is a familiar one – you can’t ac