Aga saga: why did the cooker firm give me such poor service?

As a loyal customer of 20 years I feel let down over costs and a needless ‘health check’Aga let me know by email that my 23-year-old appliance’s regular service was overdue. I telephoned to arrange it but was dismayed by the attitude of the woman I spoke to, who said she had only been with the company for five months. At first she said we would need a “health check” because our service was overdue but I told her I had only recently received a reminder email. She spo