Survey reveals challenges facing heat pump installers

A new survey of heat pump installers has identified the main pain points surrounding the industry, focussing on customer misconceptions and issues with system design and specification. Conducted by Heatly, the survey revealed there is still a firmly held view that heat pumps only work in newbuilds – 72% of respondents stated this was the most common customer barrier. When it comes to installation issues, over-sizing was the lead complaint, with over 50% of recipients reporting this as the