Service Improvement Lead

Service Improvement Lead
Monday-FridayTemporary on going role£27.88per hour PAYEBased in Norwich
Hybrid - mainly working from home with occasional meeting in More, London once a quarter.May go to the office 2-3 days to observe how the work is happening.Additional workload is due to an internal operational model reorganisation within Service Improvement team.Currently 6 SI leads but need another one focus on Contact Centre.
Total rework of the whole contact centre department looking at proc