Resolution and Response Team Officer

Resolution and Response Team OfficerBased in HaveringMonday to Friday36 hours per week£17.54per hour
Purpose of the role:The Resolution and Response Officer is responsible for improving the effectiveness and quality of customer responses and are accountable for providing high quality and efficient customer responses, that reduce the risk of escalation to further stages understanding when to escalate issues to alternative teams. They will manage a wide range of cases and/or requests, effect