Head of Complaints

Head of Complaints - London
London: £399 - £499 PAYE or £513 - £642 Umbrella
National: £352 - 440 PAYE or £453 - £566 Umbrella
The Head of Complaints will lead the organisation's complaint's function, ensuring residents receive fair, timely, empathetic and effective resolution when things go wrong. The role will provide strategic leadership across complaint handling, customer resolution, learning and service improvement in a large, complex housing associ