Executive Enquiries Lead

Executive Enquiries Lead
Based in BasildonMonday to FridayOffice basedTo manage and respond to escalated complaints and enquiries sent to the CEO's office or raised by MPs and Councillors, ensuring these are resolved efficiently and in compliance with the Housing Ombudsman Complaint Handling Code.
Key Responsibilities:
Manage escalated complaints and enquiries from the CEO's office, and Councillors.Ensure all escalated issues are resolved promptly and in compliance with the Housing Ombudsman Com