Customer Service Officer (Housing) - Triage/Reception

Housing Triage Officer
Large Housing Organisation - Based in Sittingbourne
On-going contractMAIN ACCOUNTABILITY'STo be the first point of contact for those that are homeless, threatened with homelessness and those with other general housing enquiries.
To manage all customer contact methods including telephone, post, responding to emails and online enquiries and referrals and enquiries from other professionals.To establish from the customer the basic reason for contact, accurately record this inf