Customer Change Consultant

Customer Change Consultant
Location: Manchester or Sheffield (hybrid, with client travel)
Salary: £45,000 to £50,000
Sector: Utilities | Regulated EnvironmentRole Overview
A Customer Change Consultant helps utility companies (water and gas) introduce new digital tools, processes, and ways of working so that customers have a smoother experience especially when requesting new or modified utility connections.
The role isn't about writing strategies and leaving them on paper. It's about