Contact Centre Improvement Lead

Monday - Friday9am - 5pmOffice based
£315 per dayOngoing temp - perm positionCustomer service management experience required
Overall Purpose of Job
To strategically manage and develop a professional service area ensuring that the delivery of the service meets all Council, professional and legislative requirements.
The areas of operational responsibility include;Corporate Contact Centre including telephony systems and channel shift
Workforce planning and performance management
Quality assur