Complaints Review Officer

Complaints Review OfficerTower Hamlets
35 hours per week09:00-17:00pm£23.48per hour
Responsible to the Customer Relations Manager who reports to the Head of Regulatory Assurance. The role is to undertake Stage 2 reviews of complaints casework.
Experience:* Experience in undertaking complex and multifaceted investigations.
* Experience in composing thorough and professional complaint responses
* Proven experience in diplomatically challenging and constructively pushing back on colleagues wh