Complaints Lead / Manager - Housing Repairs

CONTRACT ROLEExciting Opportunity for a Complaints Lead / Manager
Working with a Large Housing group in North West London
Long term contract to permanentHybrid Position - Rate negotiableMust demonstrate experience of successful management of complaints and housing ombudsman code and LGSCO in local authority / housing sector
The role will involve monitoring KPIs (key performance indicators) and work to improve relationships between operational teams and clients/customers to meet or exceed contrac