Complaints & Correspondence Officer- South East London

Complaints & Correspondence Officer
SE London
£19p/h
Housing and Repairs
Hybrid Working -2 days working from homeTemporary position
Main Purpose of the job:To provide support to Repairs Services complaint respondents and ensure complaint responses are within the statutory timescales. To negate and prevent the escalation of the complaint through a high level of empathy and a resident focus.The responsibility for the Repairs Service complaints performance ensuring we meet our KPI's.
To p