Training programme launched to manage conflict and abuse in the workplace

Against the backdrop of soaring rates of abuse and attacks on customer facing staff, People 1st International has launched the ‘WorldHost Dealing with Conflict’ training programme, designed to equip customer-facing staff, including shop workers, waiters, security guards and receptionists, with the strategies to deal with conflict, anger and abuse in the workplace.
On the 1-day face-to-face programme staff will learn how to respond to conflict and recognise the signs of anger as well