Survey reveals widespread gaps in workplace mediation skills

According to a new Acas survey, one third of Britain’s workplaces do not have staff with the necessary mediation skills to resolve a workplace conflict.
The Acas survey, carried out by YouGov, found that 33 per cent of workers thought that their organisation did not have people with the necessary mediation skills to resolve a workplace conflict, with the figure rising to 40 per cent for SMEs.
Mediation is a way of mending relationships when there is a disagreement at work, and looks at how