Quality deserves more than a score

John Griep at VSR in the Netherlands explains how the organisation assesses cleaning quality.At VSR, we do not assess cleaning quality by means of a score, but with the Acceptance Quality Limit (AQL), part of our proven VSR-KMS system. For the quality of cleaning delivered, an unambiguous score is simply inadequate. You can’t just lump different types of cleaning work together and make a uniform judgment. This ignores all kinds of important data.From that point of view we’ve develope