Putting people first

With hybrid working patterns now firmly embedded into the workplace culture, front of house increasingly uses digital solutions to help meet fluctuating demands, but can this still provide a human touch in the guest experience? Sara Bean reports
Four years on from the pandemic a recent survey from JLL confirmed that hybrid working is now the most common workstyle globally, with 87 per cent of organisations supporting hybrid work patterns. JLL’s Global Occupancy Planning Benchmarking Repor