Principle’s CEO goes undercover in Nantes

Douglas Cooke, chief executive of Principle Cleaning Services, spoke at the French Federation's (FEP) conference in Nantes on 22 November 2017 in his role as chair of the Cleaning and Support Services Association (CSSA). His presentation - Undercover boss and daytime cleaning - brought a fun element to the serious issue of how to give the best possible service to clients in the most cost effective and productive way.The ‘undercover boss’ approach highlights Cooke’s own exp