People - the driving force

Soft FM services form an essential part of hygiene, orderliness, and presentation for businesses, brands, organisations, and communities worldwide. The attraction and retention of talent is pivotal for sustained success. But in an industry that is often overlooked, how can we do that? Kelly Dolphin, people & culture director at services provider SBFM, tell us about the initiatives it has implemented in its business.It's important to recognise people are the driving force behind our sector&rs