Outsourced FM services vs self-delivered

It’s estimated that two thirds of FM services are outsourced as it’s seen as the best way to increase efficiency and tap into expertise. However, there has been a recent trend towards the adoption of self-delivered solutions. How can FM’s determine which approach is best for their needs?
THE FM CONSULTANT’S VIEWBERNARD CROUCH,DIRECTOR, ACUMEN FM
Forty years ago, facilities management was a still newish term, but there was another new term which the FM sector was talking a