Leading the change

Iain Franklin, Managing Director, Transformation at JLL, explains why taking the lead from how the airline and hotel industries operate could have a transformative effect on the ways facilities management services are delivered
With the adoption of hybrid working patterns, office buildings have experienced fluctuating occupancy levels, with much lower levels on ‘shoulder days’ i.e. Mondays and Fridays. Yet despite this, so many businesses are worried about running out of space that t