First time fix

Roger Marks, MD, Aeromark says HVAC service providers can increase their first-time fix rate in maintaining systems by using the right digital solutions
First time fix is a key factor for FMs when calling out a HVAC service provider. However, in an all-too-common scenario; an engineer arrives at a job but is missing a vital piece of information about the fault or repair history and can’t do the job. On the second visit the engineer finds they don’t have the right parts in their van s