Facility management and customer experience in the middle east: lessons, challenges and opportunities

Facility Management has developed rapidly across the Arab region over the past three decades, building on an established professional foundation in operations and maintenance. Yahya Shokr MEP Section Head for Egypt, BEEAH Group describes how modern FM concepts met this existing expertise and gradually integrated with local practices.
I have witnessed a transformation from traditional operations and maintenance towards a more integrated discipline concerned with assets, services, users and custom