AI-readiness in FM: Balancing innovation with the human touch

Karl Broom, Sales Director – FM & Energy Solutions at MRI Software
Facilities Management (FM) is, first and foremost, a people business. While Artificial Intelligence (AI) has the potential to transform operations, it cannot replace the human expertise, judgment, and experience that define the industry. The real challenge is ensuring that AI enhances FM teams rather than displacing them, improving efficiency while keeping decision-making firmly in human hands.
Some FM leaders remain ca