Hard work, creativity, vision: the essentials of outstanding home care

Four out of five home care agencies are rated good, but only 3% are deemed outstanding. What are inspectors looking for?“Absolutely soul-destroying” is how Cath Loates and Sandra Harris remember the day their home care business was rated inadequate. “It knocked the wind out of my sails, out of all of us,” says Loates, the company director.After working to establish Eboney Home Care in Consett, County Durham, over seven years, Loates and Harris decided to step back from th