Care UK faces legal action unless it pays more than £3m in compensation

The Competition and Markets Authority (CMA) has made clear to the company, one of the country’s largest care home providers, that it must refund over 1,600 residents who were charged a compulsory upfront ‘administration’ fee of as much as £3,000 – or face legal action.  
It comes as part of the CMA’s ongoing investigation, launched in 2017, into a number of care homes over concerns that some of their contract terms could breach consumer protection la