Zoom named a Leader in IDC MarketScape for Agentic CCaaS

Zoom has been named a Leader in the IDC MarketScape: Worldwide Agentic Contact Centre as a Service Platforms 2026 Vendor Assessment.The assessment highlights Zoom’s approach to bringing contact centre capabilities together with its wider communications platform.
Zoom CX combines cloud telephony, meetings, chat and contact centre functionality, with routing, virtual agents, agent assistance, workforce management and analytics operating from a shared data foundation.Zoom contact centre also