What is Agentic Experience Orchestration (AXO)?

UJET explores what agentic AI means for contact centres, how AXO works during live customer interactions, and how it differs from traditional agent assist and workflow automation.What Does “Agentic” Mean in a Contact Centre?An agentic system can look something up, make a decision and carry out the next step across the stack while the customer is still on the line, which is a bigger job than suggesting a reply or writing the call up once it is over.
Timing is the part that matters, be