WFM Capacity Planning: 7 Big Mistakes to Avoid

Chris Dealy at Peopleware explores the common mistakes to avoid when planning long-term workforce capacity.As workforce management (WFM) guru Irina Hollatz succinctly puts it, “WFM capacity planning is still the least understood and mastered part of the whole WFM cycle. Ironically, it is also the most strategic one”. What makes it so strategic?
To put it bluntly, even if your organization is world-class at workload forecasting and staff scheduling, if you simply have the wrong number