Vonage Named Major Provider in Emerging ICX Category

Vonage has been named a Major Provider in the newly defined Intelligent Communications Experience category by Aragon Research.The recognition follows a new Aragon Research report examining ICX as an emerging enterprise technology category that brings together Unified Communications and Collaboration (UCC) and Intelligent Contact Centre (ICC) capabilities through an AI-integrated platform.Aragon Research Outlines ICX CategoryThe report highlights the growing use of separate communication tools wi