Under Scrutiny: AI, Human Judgement and the Future of Complaint Resolution – Webinar

Date: 16th September 2026 | 2pm BSTLocation: VirtualRegister Now!Across the UK, complaint handling is under greater scrutiny. From the FCA, Ofgem and Ofcom to the Housing Ombudsman and new data protection requirements under the Data (Use and Access) Act, organisations face similar expectations: make complaints accessible, investigate them fairly, resolve issues promptly and show how decisions were reached.In many sectors, customers must first give the organisation a chance to put things right be