Top Games to Reinforce Agent Skills and Knowledge

When leaders think about knowledge retention, their first thought – more often than not – is to layer in more training, more documentation, and more reminders to use the knowledge base.
But this isn’t always as effective as they would like. In fact, sometimes it can lead to knowledge overload and have the completely opposite effect!  This is where games come in! So long as they are used in the right way (of course!), they can help add a bit of fun to the shift AND boost performance.
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