The AI Reality Check – Webinar

Date: 17 September 2026 | 8am PST | 11am EST | 4pm BST, Live plus On-DemandLocation: VirtualRegister NowThe AI Reality CheckAI-Powered. Human-Led.Nearly half of contact centres have cut headcount betting on AI. Only 1 in 5 interactions are actually being handled by it. We surveyed 600 QA, CX and Ops leaders to find out what’s really happening behind the automation headlines, and what it means for how you score, coach and scale.The Gap No One’s Talking AboutEvery contact centre is tel