Route 101 to Modernize Lewisham Council’s Contact Centre

Lewisham Council is giving its contact centre an AI-powered upgrade, partnering with Route 101 to modernize how residents access local services.The project will see the Council replace its existing contact centre technology with a cloud-based platform built on NiCE CXone, supported by Gamma connectivity.The new system is intended to help the Council manage demand, simplify customer journeys and improve operational efficiency while supporting its wider digital transformation plans.Conversational