Reversing the Sprawl…And Why More Isn’t Always Better

Sometimes transformation isn’t about adding something new. Richard Farrell from Netcall explores why organisations should simplify what they already have before layering on more technology.For years, organisations have responded to new challenges by adding new technology.Need a new capability? Buy an application. Need to connect two systems? Add an integration. Need to bridge a process gap? Create a spreadsheet, an inbox or another workaround.Individually, each decision can make perfect se