Planning for Outsourcers: BPO WFM Best Practices – Webinar

Date: 15 October 2026 | 14:00 BSTLocation: VirtualRegister NowWebinar Series: Smooth Planning: In Conversation with Ben HeslopThree sessions. 20 years of real-world experience. Ben Heslop, Director of Resource Planning at ResQ and author of Smooth Planning: The Survival Guide for Workforce Planners, shares practical insights from his experience in workforce planning.Planning for Outsourcers: BPO WFM Best PracticesManaging WFM across multiple client contracts is not the same problem as managing f