How to Successfully Introduce Video Chat Into Your Contact Centre

Video chat has been around for years, but it’s never quite managed to establish itself as a mainstream contact centre channel. However, that could be starting to change!Our latest Call Centre Helper research found that 8.2% of contact centres are now using video chat, suggesting that more organizations are beginning to see the value of adding a visual element to their customer conversations.
And when you think about the types of problems customers contact organizations about, it’s not diffic