How To Manage Your AI Agent Like A Human

What if we gave virtual agents the same trust and context we give our best people? Daniel Gil at Sabio explores how this shift could unlock a new level of customer service.For the last few years we’ve talked about AI agents as autonomous entities that use tools and even talk to other agents.And in the contact centre, most of us have kept them on a much shorter leash — as scripted, customer-facing chatbots.
But it’s worth asking why, because the way we already train and manage p