How to Build a More Effective Call Centre Dashboard

Kenzie Fitzpatrick at Five9 explores how to build a more effective call centre dashboard, from the agent workspace to the key metrics worth tracking.Every interaction a customer has with your contact centre generates data. The problem isn’t collecting it – modern platforms do that automatically. The problem is whether anyone can see it clearly enough and fast enough to do something about it.
That starts with the agent workspace: the digital environment where agents access every tool,