How Often Should You Review AI QA Scores?

This blog summarises the key points from a recent article by Derek Corcoran at Scorebuddy explores how to build effective human oversight into AI QA scoring, including when scores should be reviewed and how to manage the process.Human Oversight Has Not Kept Pace With AI ScoringEach quarter, a survey of contact centre professionals, ran by ScorebuddyCX, takes place through a QA & CX Intelligence Pulse Report to understand how teams are using different approaches in practice.
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