How Can Resource Planners Help Reduce Frontline Stress?

For better or for worse, the actions of Resource Planning teams can have a big influence over whether agents have a good or bad day at work.That’s why we asked the experts about the vital role they play in actively helping reduce agent stress levels and their best examples of where even small tweaks can help to take some of the pressure off frontline agents – without compromising service levels.Monitoring Schedule Adherence With Support and EmpathyBeyond planning, day-to-day interact