HMLR Selects Route 101 for New Contact Centre Platform

HM Land Registry (HMLR) has selected Route 101 to deliver a new cloud-based contact centre platform.The project will modernise HMLR’s existing contact centre environment, bringing voice, digital channels, analytics, workforce optimisation and AI-assisted agent support together on a single platform.
The solution will support approximately 660 users across five sites and is intended to provide a more flexible environment for hybrid working and periods of high call demand.Fiona Virtue, Head o