Have IVRs Had Their Day?

IVRs have been a core part of operations for decades, but advances in technology are changing how customers are entering the contact centre – and in many ways replacing the role of the traditional IVR.So, have IVRs had their day? We asked our panel of technology experts for their opinions on how they think this legacy technology will survive, evolve, or be replaced in the years to come.Did you know? This conversation also continues in our webinar on “Should Voice Agents Replace IVRs?