From Virtual Agent to High-Performing Agent: The AI-Powered CX Shift Explained

Alexis Noelle Jimenea at Zoom explores how leading CX teams are turning AI-driven insights into faster resolutions and delivering experiences that customers remember.Every contact centre leader knows the tension: customers want fast answers, but great service still hinges on human judgment.
In Zoom’s recent webinar From Virtual Agent to High-Performing Agent: Unlocking Better CX with AI, the team explored how AI-powered tools are changing the way organisations approach this balance.AI-powe