Five9 Named Leader in IDC MarketScape Agentic CCaaS Assessment

Five9 has been named a Leader in the IDC MarketScape: Worldwide Agentic Contact Centre-as-a-Service (CCaaS) Platforms 2026 Vendor Assessment.The assessment evaluated CCaaS providers across areas including omnichannel routing and interaction management, API integration, orchestration, knowledge management, workforce engagement, quality oversight, analytics and reporting.
The evaluation considered each vendor’s vision, product capabilities and support, alongside customer feedback.According t